Shipping Policy

1. Where we deliver

This catalogue offers domestic UK delivery enquiries. Supply the complete address, postcode and a contact number at checkout so THE EQUINE MARKET LTD can confirm the available method, the delivery charge and the expected dispatch and transit arrangements. Overseas shipping is not a standard offer. Availability and any regional restriction are checked before the order is accepted, and charges are made clear before payment.

Our base at Gelli Farm Gelli Farm Lane, Crumlin, Newport, Wales NP11 3AZ does not establish free local delivery, a walk-in counter or collection without prior written agreement. Do not send a return parcel there until return instructions have been given.

2. What is confirmed first

1. The product, format and quantity match the request, or a change has been agreed.
2. The address can be used for the method we propose.
3. The delivery charge in pounds sterling is stated with the goods.
4. Any timing we can give is written in the confirmation. No universal same-day dispatch or guaranteed transit period is published on this website.

A catalogue page does not start a delivery. A request reference records receipt and is not acceptance.

3. Timing and address changes

We confirm the timing relevant to the order, tell you about a known delay and agree an alternative where one is needed. Unless a different delivery period is agreed, applicable UK consumer rules continue to apply, including the usual thirty-day requirement and the remedies for delay.

Check the address before you agree the order and tell us promptly if it changes. A change after dispatch may not be possible. We will not redirect a parcel to a different address without hearing from you.

4. Receipt, damage and missing parcels

On receipt, compare the goods with the confirmed products and formats and keep the packaging while you inspect them. Report visible damage, a missing item or another delivery problem to [email protected] with the reference and photographs where you can. A request for prompt reporting helps the investigation. It does not remove statutory rights.

For consumer orders, risk generally remains with us until you, or a person you nominate, take physical possession. An exception can apply if you independently arrange the carrier. We investigate a fulfilment issue and explain the next step. We do not leave you to resolve our carrier’s responsibilities on your own.

5. After delivery

Fit and care checks are on the Size Guide and Fit & Care pages. Cancellation and fault returns are in the Returns Policy. Payment of the confirmed charge is in the Payment Policy.